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Free PDF 2026 The Best MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Authorized Exam Dumps

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q180-Q185):

NEW QUESTION # 180
Hotspot Question
You are a customer service representative working with cases in Dynamics 365 for Customer Service.
You need to manage multiple lists of cases.
Which actions should you perform? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 181
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

A. Create the website. Add the URL to the Dynamics 365 site in your website.
B. Add the iFrame URL to your website.
C. Create your Dynamics 365 portal. Display the Voice of the Customer page from within the main website page.
D. Create a webpage on the website. Add the URL to link the Voice of the Customer questions from Dynamics 365.
E. Create an iFrame URL. Copy the HTML code to an iFrame in your website.

Answer: E

Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

NEW QUESTION # 182
You need to create and configure objects to support the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

NEW QUESTION # 183
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Explanation:
https://docs.microsoft.com/en-us/business-applications-release-notes/april18/microsoft-flow/add- action-business-process-flow

NEW QUESTION # 184
Hotspot Question
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 185
......

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